Editing Cli-CE Project

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==CRM Helpdesk Workflow==
 
==CRM Helpdesk Workflow==
  
When a customer calls the office through nTx8003 PBX System, it shall trigger the CIP, a web-based panel that is logged into by an operator. CIP is then made to call up the CLI-CE Dashboard. The idea is to have the Dashboard displays all vital info about caller such as Latest open request, Action taken and by whom, No. of open requests, Account Manager and so forth.
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When a customer calls the office through nTx8003 PBX System, it shall trigger the CIP.CIP is a web based panel that must be logged into by operator. CIP will call up CLI-CE Dashboard. Dashboard displays all vital info about caller such as Latest open request, Action taken and by whom, No. of open requests, Account Manager and so forth.
  
 
[[image:Cli-ce workflow.jpg]]
 
[[image:Cli-ce workflow.jpg]]

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